Handy tips and some FAQs.
MM Friends List
Stay mildly informed. We'll send you the occasional note about our adventures and you'll have early access to our collection releases and ceramic drops.
Simply enter your email address below…we promise to never spam you!
Magnolia Mountain Account
You can now set up your own MM Account where you can set your payment and shipping details to pass quickly through our checkout and access your most recent order details.
Do I need an MM Account to purchase?
No, you don't have to set up an account to purchase from us - you can always choose to check out as a guest. You'll just need to enter your payment and shipping details each time you check out.
We do not hold or have access to the payment details entered into your MM Account.
We are also unable to change any of your MM Account details - only you can edit these.
Forgot Your MM account Password?
Original Artwork And Prints
For all enquiries regarding original artwork and prints from our collections please click here
Receiving Original Artwork And Prints
To flatten: place on flat surface with tissue paper on top. Using books or other heavy flat objects place these on top and leave for a few days. Never try to unroll the artwork the opposite way to which it has been rolled as you risk denting the paper.
Caring For Your Cup
Hand wash only.
Do not microwave your cup.
Extra cleaning: we have found Magic Erasers to be, well magical, in the removal of any build-up which may accumulate overtime on the surfaces of our ceramics.
Due to the nature of our handcrafted cups, the sizing and shapes will vary between pieces and also between collections. We try to give as much information as we can in the product listings for our ceramic pieces so you can make an informed decision and hopefully find the piece that suits you.
The Ageing of your cup
Like all things in this world your cups will age with use. How they age will reflect how they have been used and cared for. Acidic liquids are the harshest on glazes and strong coloured liquids can stain certain surfaces. Dishwashers in general have a tendency to be extremely harsh on hand-made ceramics - water temperature, corrosive detergents and vibration (among other things) make this extremely treacherous territory. Your ceramics will grow with you and begin to tell their own stories. If your ceramics become chipped or cracked, then it's time to repair them properly or let them retire.
We try our best to carry out everything here as eco-consciously as we can and have experimented and thought long and hard about the best way to send our pieces out into the wild. Currently all the packaging we use to wrap our ceramics and prints is recyclable or biodegradable except for that pesky packaging tape. We also encourage anyone who receives a parcel from us to re-use the packaging or at the very least dispose it in your recycle bin.
Unwanted / Broken Ceramics
We are waiting for the day when we visit our local second hand shop and find a piece of MM ware for sale. While it will be a sobering moment for our egos, it will also make us happy that someone made the effort to try to re-home a piece of MM instead of sending it direct to landfill. We urge you to re-home, re-gift or re-purpose any MM piece rather than adding it to the to the rubbish load our already fragile planet has to deal with.
If you find yourself with any broken ceramics think about repairing them via Kintsugi. If they are too far damaged and you don't care to fix them, investigate if you have any local recycling facilities that will crush your ceramics for use as road base - best call ahead and check though as a lot of recycle depots, even though they list ceramics as material they will accept, will send them straight off to landfill.