Shipping & Returns
Once an order has been received it will be dispatched to you within 1 - 10 working days due to the coming Christmas season.
Please note that our made to order ceramic pieces have a lead time of 6 weeks from the time the order is placed. You will be emailed and notified should this timeframe vary in any way.
Artwork and our ceramic pieces are unable to be shipped together therefore separate shipping costs will be charged.
When shipping our wares across Australia we will provide you with a tracking number via the email address you provided during the checkout process as soon as your order has been shipped.
Yes we ship internationally! If, for some reason your country is not a shipping option at checkout please send a note to firstname.lastname@example.org for us to provide you with a quote and an alternate payment method.
You will be sent a tracking number via email as soon as we have shipped your order.
Please note we are not responsible for any taxes or duties that may apply to international orders.
On the odd occasion we have found a parcel we ship to become lost, enjoying its own adventure in the postal abyss. Please understand that we are just as anxious as you are for your items to arrive with you as quickly and as safely as possible. If there is an instance where your parcel disappears we will do everything we can from our end to locate it. If however our postal service deems it officially lost we will either send you a replacement free of charge or if we don't have a suitable item we will refund you the cost of your purchase and any postage charge. Please note for an item to be declared officially lost, it can take up to 60 days from when our postal service starts their investigation and they will require a non-delivery declaration from you.
If an order is returned to us due to an incomplete delivery, a second delivery fee will need to be paid by you before we send your parcel off again.
All sales are final. We do not refund for change of mind. However if the items you receive are faulty please contact us immediately and within 14 days of receiving the item you have purchased. In the case of an item being genuinely faulty we will happily replace it (if possible) or offer an exchange for an item of the same value. In some cases you may be required to send the item back to us.