Shipping & Returns
Once you have made a purchase, your piece/s will be dispatched to you within 1-5 working days. If you place an order for any of our print artwork, dispatch times will be from 5 - 14 working days as we print to order.
If you order any of our Made to Order ceramic pieces, we aim to have them made and dispatched within 6 weeks of order placement. You will be contacted should this timeframe be any different.
Artwork and our ceramic pieces are unable to be shipped together therefore separate shipping costs will be charged.
When shipping our wares across Australia we will provide you with a tracking number via the email address you provided during the checkout process as soon as your order has been shipped.
Yes we ship internationally!
You will be sent a tracking number via email as soon as we have shipped your order.
Please note we are not responsible for any taxes or duties that may apply to international orders.
You can choose to delay the shipping of your purchases (including Made to Order) and combine your shipping costs over our ceramic releases. Just tick the “Add to my MM Locker” during the checkout process and we’ll store your pieces in your very own MM Locker.
Please note you will be charged full shipping rates for each purchase you make, but we’ll make sure to refund you the correct amount each time to equal the combined shipping with each additional order. This way when you are ready have your collection of pieces sent to you, we will be able to wrap, pack and send them together without delay.
When you are ready to empty your MM Locker just send us an email.
On the odd occasion we have found a parcel we ship to become lost, enjoying its own adventure in the postal abyss. Please understand that we are just as anxious as you are for your items to arrive with you as quickly and as safely as possible. If there is an instance where your parcel disappears we will do everything we can from our end to locate it. If however our postal service deems it officially lost we will either send you a replacement (if we have one) free of charge or if we don't have a suitable item we will refund you the cost of your purchase plus any associated shipping charges. Please note for an item to be declared officially lost, it can take up to 60 days from the date our postal service starts their investigation and they will require an official non-delivery declaration from you.
If an order is returned to us due to an incomplete delivery, a second delivery fee will need to be paid by you before we re-send your parcel.
All sales are final. We do not refund for change of mind. However if the items you receive are faulty please contact us immediately and within 14 days of receiving the item you have purchased. In the case of an item being genuinely faulty we will happily replace it (if possible) or offer an exchange for an item of the same value. In some cases you may be required to send the item back to us.